Compucon Reseller Resources

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Reseller Forms

Technical Support / RMA

Email Addresses:

		Warranty Information:
		Compucon Systems AOC LCD Monitors

Specifications, Drivers...

Compucon's components and peripherals are mostly sourced from brand-name manufacturers that provide specifications, drivers, FAQs, forums, etc. on their own websites. The exceptions are Compucon-branded cases, monitors, keyboards and mice, which do not require drivers beyond the generic drivers already included in Windows.

If you are unable to identify the brand/model of any item(s), please contact our Technical Support team for personal assistance.

• NSW – Tech Support
• NSW – RMA

• Victoria – Tech Support & RMA

• QLD – please view QLD website...

• SA – please view SA website...

RMA Form

Return Merchandise Authorisation

only

Please download... and print this Word document (60k) for submission to the Compucon RA Department when required.

Details can be completed by hand or typed into the document before submission.

Note: Inward freight costs are the responsibility of the customer for products sold under return-to-base warranty.

		IMPORTANT: Private Information in Computer Storage
		If a computer product is submitted for repair and it contains private data on any storage device (e.g. hard drives), Compucon and its service agents can not be held responsible for protecting the privacy or integrity of such information unless specific arrangements are made (such services may be charged for, irrespective of any hardware fault). Faulty storage devices may be returned to manufacturer or other parties, resulting in potential loss or disclosure of personal data. We recommend the backup of all data and erasure of any sensitive, personal and/or confidential information prior to removal of such equipment from private premises. Erased data is potentially recoverable unless thorough data deletion technology is used. Where data is especially confidential, users may request return or destruction of replaced storage devices (at user's expense).

		Technical Tips
		Upgrading or repairing a PC: Dust settles on all components during PC operation. When you work on a PC, dust can fall into slots/connectors and disrupt electrical contact enough to cause system failure – even if you don't replace, move or even touch a component, simply turning the chassis on its side and/or disturbing other components can allow dust to drop between contacts. It is advisable to clean away as much dust as possible before an upgrade/repair. Then, if the system mysteriously stops working, consider the possibility that residual dust just might be the culprit. Remove components and clean their contacts, brush out slots and connectors, reseat properly and try again.

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