If a computer product is submitted for repair and it contains private data on any storage device (e.g. hard drives), Compucon and its service agents can not be held responsible for protecting the privacy or integrity of such information unless specific arrangements are made (such services may be charged for, irrespective of any hardware fault).

Faulty storage devices may be returned to manufacturer or other parties, resulting in potential loss or disclosure of personal data. We recommend the backup of all data and erasure of any sensitive, personal and/or confidential information prior to removal of such equipment from private premises.

Erased data is potentially recoverable unless thorough data deletion technology is used. Where data is especially confidential, users may request return or destruction of replaced storage devices (at user's expense).